It started from ordering 2 shoes, and not receiving it - only to go online to see that the whole order was canceled without any notification or reason. I called and tried to work things out, and they just told me it must have been a glitch in the system and that I have to reorder. I asked for expedited shipping but they wanted me to pay extra for that even if it was their glitch in the system that made the order cancel. So, I reordered. Item arrived, but the wrong size. It took me several emails back and forth (and them needing proofs of the wrong size...) in order to get them to give me a shipping label to ship it back to them, the fee on them. By the time I got their label, it was 9 days since I received the item and I was going on a business trip the next day early morning and they told me unless I ship it out the next day I won't be able to return. They also told me since this is a 'vender' that ships them out, I won't be able to exchange but I have to reorder if I wanted the shoes still. Since I was going to be out of town ask asked if I could ship it once I'm back but they didn't even return an email to that. I had to ask my partner who had my key to go to my house and do the rest for me the next day since I wasn't even going to be in town. I looked desperately online to find another place that would have the same item even for twice the price so I wouldn't have to deal with their bs but Bluefly were the only people who *supposedly* had that size. So, thinking, they MUSN'T make the same mistake again. Well, I was wrong. I got the wrong size again. Their response to me was completely rude, telling me that it's on me to send it again within 10 days. The reason why many of us shop online is that we are busy people. I, for one, go to school and work fulltime. For me to be going back and forth to FedEx office with a box because some incompetent company cannot figure out the difference between 36 and 35, TWICE, should not be on me. Again, corresponding took ~10days, I had finals and work deadline, asked what they can do for me to try to rectify the situation and the customer service agent's respond was "Dear XXX (In all caps for some odd, weirdly threatening reason), You have been given a label.There is nothing further we can assist you with."So I guess in Bluefly's book that's an ok behavior and does not warrant any proper apology or followup. I used to shop with them often when I used to live in West Coast several years ago, moved out of the US for several years before coming back, when I started using them again... only to find out their service has gone downt he toilet. If they are not intentionally sending the wrong sized item with very short return period and taking a long time to respond back and forth as a way to scam people out of their money, then they are simply filled with incompetent workers. And no, holiday busy-ness is not an excuse because this has been from October, going back and forth. I will never use them again and will warn anyone who is thinking about shopping with them.
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