My pony is Laminitus prone and has to be fed horsehage suitable for laminitic horses and ponies this item was ordered as I needed it the next day after trying another type of haylage which was made from third cut grass which was assured suitable for laminitic horses. The product I was sent was not horsehage despite this being ordered this left me with a product if fed to my horse would had made her laminitus a whole lot WORSE. Burnhills picked the wrong product wrapped the wrong product and then appled the label onto a product that is completely unsuitable and full of the sugars that cause Laminitus. Also for your information their horsehage is per pack £2.25 dearer than my usual supplier and charged me 27.80 ontop for next day delivery which the delivery driver DHL failed to notify me as per my ordering instructions to press my gate doorbell just left it outside my gates where it could be stolen!!!!!!. The owner Ben Burnhill admitted that they often send out a product SIMILAR to the one ordered that is not something that should be dobe ESPECIALLY one that is dangerous for animals with Laminitus. Yhe ironix thing is theiy stay that they can supply any aminals special needs this mistake was like hiving someone with dianetes a cup of tea with 15 sugars i Burnhills didnt seem to appreciate the errors of their actions and if I had not been here to receive the WRONG ordwr one of my staff would have fed thexwrong productxwhich would of caused my horse great pain and suffering and also lots of vets bills due to Burnhills Stupid and avoidable mistake. Ben Burnhill eventually agreed to refund the 27.80 delivery fee but didnt grasp the sverity of their actions and also after mevhaving to go out and make a 2 hour journey for replacement horsehage!!!!. I also requested Burnhillsxaskvthe replacement ordervof the correct horsehagecdelivery to pay extra to have it delivered FIRST THIMG in the morning to rectify their mistake the refused to pay the extra cost to endure this as it was not scheduled until between 5pm and 6pn the next day evening. NoT AT ALL iMPRESSED WITH BURNHILLS DONT USE THIS COMPANYI IF YOU CAREABOUT YOUR ANIMALS!!!!!!!!!!!!!!!!!!!!!!!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Burnhills is an equestrian and pet store specialising in horse & pet feeds, supplements, horse rider clothing, riding boots & safety wear.
