Yesterday, 24/10/25, I took my wife to a theatre show in Covent Garden as it's her birthday this weekend and she hasn't been in good health for the last few years and I wanted to treat her, she absolutely loves the theatre. We arrived a couple of hours early so she fancied a coffee and a piece of cake. As we were walking up St Martin's Lane we saw Caffe Concerto, a glance through the window revealed some very nice looking cakes so we thought we'd give the place a try. The disappointment was instant, we weren't greeted with a friendly "hello", in fact we weren't greeted at all, the girl at the front of house just marched us off to a table and when my wife asked where the toilets are the girl just abruptly pointed toward the sky! Now the girl didn't know about my wife's health problems, but her attitude was absolutely disgraceful, she treated us like something nasty she had stepped in, then off she went without a friendly glance, smile or a word!! Needless to say our backsides didn't even meet the chairs, it was outrageous behaviour from this girl so we left immediately and found a friendly, welcoming face in Coffee Island nearby. My wife and I are in our fifties, so we're not that old, but we do expect good manners and a friendly welcoming reception when we go anywhere! In summary, the girl in Caffe Concerto was unwelcoming, unfriendly and down right rude! We WILL NOT recommend this establishment to anyone, we will recommend it to be avoided, the customer service is absolutely appalling, in fact the whole place had no warmth, no real welcoming ambience. Remember folks; avoid Caffe Concerto Covent Garden, there are nicer, friendlier places to enjoy a coffee.
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Caffè Concerto; luxuriously decorated contemporary dining rooms with a strong music policy, serving Afternoon Tea, fine food and celebration cakes.
