I show cats all over the country and sometimes get little samples from companies who sell cat related products in an effort to get more customers through this medium. Recently I’ve seen a lot of catit products like little bags of treats. Anyway I never really thought about it because I’ve always bought the same brand of treats and my cats love them, but last show I saw catit products and a magazine in the gift bag so I had a look. I placed an order for around £38 on the 5th of November! I received an email to say my order was being prepared and would be shipped out within 3-5 days. To be honest I did forget about it until I received another email asking me to review the products.I re read the original email and tried to track the shipment by copying and pasting the tracking information and the link in the email to the shipping company. Alas it said no information was available as no delivery had been attempted so tracking was not available!! I contacted catit customer service via the contact us form and received a very disappointing response from quite a patronising customer support supervisor. He was dismissive of the situation and reiterated that I had to check my emails for the tracking number and it might have gone to my spam folder!! He completely missed the point of my email regarding the non existent delivery!!! I responded with politeness and asked him why the delivery was delayed? The tracking was wrong and I hadn’t received the package. He then rudely told me I had to wait until the 21st then get back in touch and he would see about a reorder. As you can imagine this was not the response I was expecting from an alleged reputable company, no ownership, no empathy and no APOLOGY for the missing package! I will wait until the 21st and I will request a refund because this is not the way I expect to be treated!!!DO NOT WASTE YOUR MONEY I WILL NOT USE THIS COMPANY AGAIN AND I WILL TELL MY GOVERNING BODY NOT TO PROMOTE THIS COMPANY AND ITS PRODUCTS
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