I had the catit flower fountain for 2 years no problems. I kept it clean and disinfected. After purchasing another pack of filters from amazon I suddenly had a lot of black mould inside the whole fountain. I panicked and cleaned it out as my cats had already been drinking from it. I replaced the filter and checked again after two days and there, again, was black mould. I guessed that it was the new pack of filters and that maybe they had been stored incorrectly at a warehouse or something so I bought a new pack but once you get black mould that's it. I contacted catit customer service and asked if they could replace the fountain as it wasn't my fault or theirs even, but they said that I needed to clean my house as it must be me that had infected it with mould. I was absolutely disgusted. I bought a new fountain from another company altogether and it's been fine. I've had it two years now and no problems at all and the company is more than helpful. From such a large company, they should be ashamed of themselves. Endangering my cats and blaming it on me. Vile. I'll never buy anything catit again
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