I'm not from Leicester, I'm from York. I experienced engine failure, called AA, they were unable to do roadside repairs. The AA man advised CG Cars, as the AA man was local to Leicester I appreciated the suggestion. My problem started on Sunday (unfortunately for me, CG Cars aren't open on Sunday. Worse still, Monday was a Bank Holiday.1st thing Tuesday, my daughter drove to CG Cars (which is where my car had been towed to) so that I could attempt to book my car in for diagnostics and repair.I explained my situation to Carl, he was really understanding of my circumstances. Despite a busy work schedule, he was able to complete the repair (2 prices quoted depending on which out of 2 problems the car had). The communication was spot on. I wasn't left hanging. I recieved a message at about 2pm with total costs, and a time for collection.I arrived at 3.55pm, message said car would be ready at 4pm. Lo and behold my car was ready. No hidden costs, 100% helpful.If I was local / living in Leicester, I would definitely use CG Cars for all my car's upkeep.Massive thank you for you kindness. My customer experience quite probably has been the best ever from a garage in my 30 (ish) years of driving.
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