This is a continuation review from July 2023’s review.I ordered full house windows, slider with dog door and French doors on November 3, 2022. Yes 2022! To date it is NOT done right and they have no date when it will be.The slider came with deep 5-6” scratches across it. They do no dispute this. It was reported 3/20/23. The replacement FINALLY was installed 7 months later. Sadly it was not inspected at the factory because the rubber stripping around the dog door that is in between the two glass pieces and was not in the channel where it belonged. It is like weather stripping to keep the gas inside the door from escaping and causing condensation in the door. Also the latch for the door to block off the dog door was damaged so you could not lock it leaving a way for someone to enter. This is no small dog door! Was told it would be in production January 17th and they would install it February 2, 2024.Meanwhile with it being VERY cold, single digits, I noticed cold air coming in under the French doors.There is a long and noticeable gap between the bottom of the doors and the threshold. I called and reported it and sent in a service request online with numerous excellent pictures.Come 2/2/24 they came to put the slider in and lo and behold THEY DID NOT HAVE IT! They ONLY came to look at the French doors. What? We had an appointment, they emailed, called, texted saying this.Why are you sending a person 72 miles just to look at the leak? Would it not of made sense to install the slider AND look at the door leak? More cost efficient?Plus in Oct. 2023 when they put the damaged dog door slider in the installer damaged my new cellular clings that were on that door. The installers NEVER told me about it nor said they were leaving. Before they were done I did ask if they were going to caulk around the dog door. They did but never did they come upstairs to the main floor and say we are done or want to look at it? Instead left without saying a word. I only found out they left because I had a contractor outside finishing a deck rebuild and he came in and told me. I reported this when I saw the damaged blinds. I was told they would replace them. 7 months have passed. Always an excuse. No results. Numerous phone calls.This is the experience from hell all at my expense of $45,000 which was paid in full within 4 months of the original order.Will Champion ever get my work done? Time will tell but 15+months is unacceptable in anyone’s book.
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Champion Energy Services, LLC is a retail electricity provider based in Houston, Texas.
