Our meter base suffered damages during the most recent arctic blast, requiring our service to be disconnected while our electrician made repairs. Oncore came out almost immediately to help make repairs. Once all was repaired, Oncore just needed a work order from Champion Energy so they could come reset the meter and reconnect our service. They said they would come back within an hour to do so once Champion responded. When we talked to Champion, they kept telling us they could not guarantee when our power could be restored. We told them Oncore said they would restore it as soon as they received the order from Champion. The would not just send the stupid work order to Oncore. We've been without heat for almost 24 hours. It is 48 degrees in our home and Champion won't do anything to help. It's great when everything is working, but when it isn't, they are incapable of doing anything other than repeat that they cannot guarantee when our power will be restored. We did not ask them for a guarantee or even a time frame. We asked them to send the order to Oncore. Why won't they just send the order? We can work the time frame out with Oncore. I have not been so infuriated with anyone since the time I spent a day on the phone with AT&T years ago dealing with their crooked BS.
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Champion Energy Services, LLC is a retail electricity provider based in Houston, Texas.
