I have been purchasing my tea from Char Teas for approximately two years now and really enjoy the taste. However, last December I also purchased the small Chinese Tea Pot. I use this about three times a week when at home and the infuser inside has completely broken and allows the tea to escape into the pot. I contacted Char Teas regarding a replacement and was informed by a very indignant gentleman called David that he was obtaining some infusers and if I was prepared to pay the postage he would send me one. When I informed him that I wasnt he told me that he wasnt prepared to send one and terminated the call. What a disgraceful situation and with goods only 6 months old. Never again would I use an unproffesional company.
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