Pathetic and very poor service from Emax and Betterlife team!!! I want to give ZERO star to both teams.I had purchased Gorenje washing machine on 14th April 2023. On the 1st day machine stopped at 19 mins. I had reported this issue to Emax team and I had asked for replacement since the issue reported within 7 days but they sent technicians twice for this issue. Both Technician reported that machine is working fine after checking for 2 mins. When I had discussion with supervisor, he said if machine stopped again then he will give me replacement based on his confirmation I used the machine again. But last week same issue happened. Again machine stopped at 19 mins( this is 2nd Time Machine stopped at 19 mins within 2 months of time) again issue was raised and again same technician came for 3rd time and he checked for 2 mins. Just machine switched on and off. And left. I am not getting proper responses from from both teams as if they are least bother about their customers. They don’t want to give replacement as they came to know that there is defect in this machine. I have been trying to reach Al Wahda branch but not getting call back request from supervisor.
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