Negative reviews of this company’s customer service are 100% accurate according to my experience trying to get my merchandise that I ordered over 5 weeks ago! There is no phone number to call them. There is no chat help. And the “Happiness Team” does not return emails nor notify the customer if there is a problem. Yet the charge for an order appears immediately after the order is placed. I ordered 2 dog tags on January 24, 2024.Order confirmed by Coco and Bark on 1/26 and the charge appeared on my credit card immediately.Inquired about the order (that had not arrived) on 2/16. Got a reply the same day that there was an issue with the address and to please confirm the address. I did so immediately. Within a day I was asked to rate the “HAPPINESS TEAM” that dealt with my inquiry. I replied that I could not rate the HAPPINESS TEAM since no one had replied to my email and certainly no one had done anything to make me happy! No response.On 2/26 I inquired again about my order. Today is 3/3 and no response. I finally notified my credit card company to investigate the order and this company and to get the charge removed. Unless you want to have these headaches with a company that clearly does not care at all about the customer, I suggest you shop somewhere else for your pet needs.
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