I purchased mascara through a stylist, and one of the tubes arrived without a brush—making it completely unusable. The stylist contacted customer service on my behalf, but they refused to do anything about it. I’m extremely disappointed with their response. Based on other reviews, it’s clear that customer service is not a priority for this company. Save yourself the frustration and look for a more reputable brand. It feels like they're more focused on taking customers’ money than providing quality service or products.
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