Promised the world and didn’t deliver. Exceptionally poor service from Gavin who took on our listing and then vanished with no follow up even following several complaints. And only then did we get an email blaming another estate agent ( Clyde ) for trying to steal his listing, the most bizarre and unprofessional exchange I have ever had with someone who should be treating me , the client , as an important asset.A face to face visit to the Bearsden branch saw them promise me their best attention and then call me by the wrong name as I left, never again would I use this company. I have to give a positive shoutout however to Tracy who was fabulous and did do her best to help us. Would i recommend ? Absolutely not. Gavin- the work doesn’t end when uou take on a listing. You need to be visible , present and make your clients feel like you actually care , with the benefit of hindsight i wish I had used Clyde x
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