Here's my letter to Amazon.com about this vendor
I have
used a lot of harsh words in regard to this seller, like dishonest, and
crook. You decide if I am justified in calling them such things. This seller
persistently sends the wrong item, and especially the wrong quantity (1
instead of 3, or 2 ml. instead of 2 oz.) This amounts to cheating the
customer on shipping, even if they give a refund on the undershipped
quantity. I may not want to buy 1 7oz bottle of Vitalis for $6.99 + 7.70
Shipping & Handling. So I buy a 3 pack of 7oz vitalis for $7.99 + 7.70
shipping. But cosmeticmall.com doesn't care about that. They send whatever
they want, and leave it to the customer to stew, and spend hours complainng
and letter writing in order to get what you should get just by clicking a
few times and paying for your order. According to their feedback they do
this in about 1 in 20 transactions, and I'm not persuaded that customers who
are refunded are satisfied with the amount of the refund. I would want 2/3 of the total I paid (including shipping) to be refunded if they sent me only 1/3 of what I ordered. If they aren't going to do that then they should ask the customer, before they ship, if the customer is willing to pay a higher unit price based upon the total with shipping. Also, I'm sure that their feedback doesn't reflect the full picture, because if cosmeticmall.com
weren't profiting from this behavior they would stop doing it. The feedback, and my personal experience indicates that they blame everyone but themselves. The customer got it wrong, amazon put the wrong picture in their listing, amazon put the wrong description in their listing, they can't help it if the American branded is shipped from Hong Kong (keep the Chinese poison products scandal in mind - I wouldn't buy food or cosmetics made in China). cosmeticmall.com is sorry that they don't respond, they don't know their mailbox is full, they changed their system and that is the cause of delays, they relocated their warehouse and tha
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CosmeticMall.com the Beauty Superstore. Free Samples, Free Gift with Purchase, On Sale, Promotions, Men, Women, Teen, Baby, Cosmetics, Cosmetic Mall
