Awful service. I booked an order with them then tried to cancel immediately. They allow restaurants to list as open for orders even though they are closed until next day meaning your order would be delivered next day. They accept money but don’t refund at all. Customer service just left the chat when I told them about this. Use Food Panda - much better than Deliveroo! Also the week before someone tried to use my Deliveroo account to order food in another country. My credit card company had to stop the transaction. This company just says they will tell their IT team about the issue and then that’s it nothing they can do - such a joke.
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