I didn't used to use Deliveroo; started on the other camp because of the charging model that Deliveroo adopts.However, having used it extensively (I order ~10 times a week) since COVID, I can say that it works pretty well. There are mishaps, yes; usually because of an inexperienced delivery guy. But (1) the food arrives 99.9% of the time for me of which mostly on time and/or earlier, and (2) when it's not heading over I usually know in the first couple of minute after ordering, and (3) if I have serious doubts there is a hotline AND a chat (i think - not familiar with the latter as i have had not problems for months. The hotline works though.).By the way that one star was scratched off because they don't have my favourite restaurants. And still I'm using them instead of the alternative. Doesn't that tell you a lot?
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