Awful company procedures in place for when things go wrong. Unbelievable that you still expect me to pay when you cannot deliver / provide the service you charged me for. And when I complain you offer me an insulting HKD20 credit to my account. How about sorry we f&*ked up? How about - here's a full refund??I'm now contacting my bank to reject the charge on my card (since I got nothing for my money). You will in turn have to pay the fees. No idea why your team want to proceed in this way?? You'll never get my business again, and I'll be sure to tell everyone I know that you're crooks.
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