***I have asked for an invoice for the cash I handed over in good faith 10 times and she is just ignoring me now***I wanted a good clean of my brothers small 1 bed flat, it was dirty and dusty but very clear and tidy, hardly any furniture. No appliances apart from a small fridge which was part of the deal, the microwave was brand new. The house had just had a mould treatment by the council so clear on that. I was quoted £140, when Dolly Char Oldham came (2 cleaners) Shelley (owner)said she wanted £170, said that’s what she quoted, she categorically did not. They did 3 hours each. It seemed fine, smelt nice, I paid £170 cash and they left. I went around, the fridge wasn’t done and there was a ton of things they missed, I took photos and sent them too her. Even the floor around the bin was tea bag stained, I put some Jif and bleach on a sponge and in 2 minutes it was gone. I was so very disappointed that I handed all that cash over for a very basic clean, I could have done it better on my own for three hours. She said they would come back to finish the job they didn’t, I said in that case I would finish it and wanted a refund of at least £50. She did finally send me £20 (not nearly enough) but no invoice, I have asked for in invoice 6 times to no avail. My brother had Alzheimer’s and Parkinson and this deep clean was a present from the family. Avoid this firm like the plague.Quote should be given in writing, I learned the hard way, whoever you get, get a written quote and inspect the job before you hand over your money.
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