They claim to extend the warranty on items purchased to 24 months. This is not true. I have a blanket I purchased that was gently used and the front closer just came off (the stitching failed). There were no tears anywhere on the blanket. I contacted them and despite a back and forth, them refusing to respond to an email until I sent it a second time and attachments showing them a picture of their website that claims to extend the warranty, they offer no help. I used to preferentially order from them, but will no longer do so. Update - The back and forth with Dover had been going on since January 7th, but today they let me know they would replace it. They did not have the right size available, but did offer to allow me to return it for credit towards another turnout sheet. I’ve updated it to 3 stars. I would have updated it to 4 stars which may be more fair, but it took a lot of back and forth and persistence on my part to get the resolution.
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Dover Saddlery is your source for horse tack, horse supplies and riding apparel -- everything an English rider needs.