www.editage.com

4.8
4.8 Based on 158 reviews

Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others...

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Average Rating

4.8

/
5

158 Reviews

5 Star
86%
4 Star
11%
3 Star
0%
2 Star
1%
1 Star
2%

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Brian
Very disappointing experience – will never use again

This was my first time using Editage, and it will also be my last. The quality of the editing was unacceptable: there were still spelling and punctuation errors, terminology was inconsistent, and the formatting was not done according to my instructions. I expected a polished document, but instead I had to spend more time fixing their mistakes.On top of that, customer support was inconsistent—sometimes unhelpful, and at times even rude and hostile depending on who handled my query. For a service that positions itself as professional, this is simply not acceptable.I strongly advise others not to waste their time or money here. There are better alternatives that will respect both your work and you as a client.

1
Date of experience: Sep 06, 2025
Lorna Lodge Morris
Urgent Concern: Possible Scam and Lack of Customer Support

Notice of Fraud, Negligence, and Intent to Pursue Legal Action if You RetaliateEditage is a fraudulent company that lacks qualified PhD scholars capable of proper proofreading. This misconduct will be publicly exposed, and I will issue a press release to inform and protect the public.ChatGPT said:Clarissa, Lorna, and several other professionals serve as caregivers for the disabled patient. This is our account:Sneha Putsherry and Rachelle at Editage operate a fraudulent company. Their actions caused my disabled patient significant mental strain, resulting in hospitalization. They have demonstrated clear incompetence. A press release will be issued to formally warn the public.Your team’s repeated failure to understand the scope of the assignment demonstrates a clear lack of the detail-oriented focus that was explicitly requested. We were precise in requiring that you proofread the work; any rewrites should have first been directed to the patient, as she is the author of the manuscript.My legal counsel has determined that this conduct constitutes both fraud and medical negligence. Your customer support team at Editage has placed the entire medical team under significant mental strain, which ultimately led my patient to require emergency hospital care.These issues will be documented publicly as discriminatory. Your customer service team repeatedly disconnected the line when we articulated our concerns. If your company retaliates or refuses to accept accountability, we will escalate this matter legally. Any attempt to harm my patient or her work, publicly or otherwise, will result in immediate legal action against your company

1
Date of experience: Sep 04, 2025
Yuko Suda
Excellent editing

Editage's customer service is exceptional. The first editor failed to meet my need. Then, the agency offered me free recheck. The second editor did an excellent job, and I'm completely satisfied.

5
Date of experience: Jun 12, 2025
Neringa
Professional service, great experience

My experience with Editage was great from the very beginning until I received the final draft. Their team professionally managed my urgent request and provided all the necessary help to ensure that my expectations regarding the timeline were met. The professional service was further provided by the editor, who did a great job in improving my manuscript. His/her work and thoughtful comments helped to deliver a better result than I expected. I want to express my sincerest gratitude to Editage, including their communication team, the editor who was responsible for my project, and the financial team for managing the details of my request. I am very happy my expectations were not only met but exceeded. Thank you!

5
Date of experience: May 26, 2025
Victor Kok
Editage Provides Excellent Presubmission Peer Review and Publish-ready Editing Service

Editage provides an excellent author experience through its genuine expert peer review of manuscripts. The presubmission peer review offered a valuable opportunity to enhance the quality of my work. I am highly satisfied with the service provided.

5
Date of experience: May 24, 2025
Nikita at customer service was…

Nikita at customer service was incredibly helpful.It was my first time using Editage, and I had several questions and a few technical issues while trying to submit my manuscript. Nikita was patient, clear, and professional throughout the process. Thanks to her support, everything went smoothly in the end. Great service!

5
Date of experience: Apr 01, 2025
junhee
"The Best Translation and Editing Service That Understands the Researcher's Perspective"

I sincerely appreciate your understanding of the researcher's perspective and your meticulous revisions and suggestions throughout the entire process, from consultation to translation and editing.

5
Date of experience: Feb 28, 2025
柳生恭子
Like a trustworthy friend to travel together

The content of the guidance is such that English editing is not merely a matter of revising the text but goes into the structure and the content of the description, and each time the structure is repeated, it becomes more complete, it has evolved from the initial Text.

5
Date of experience: Jan 27, 2025
竹田太郎
The proofreading was excellent

"The proofreading was excellent, but what really helped us was the representative's sharing of their own experience-based insights regarding the issues we were unsure about."

5
Date of experience: Jan 05, 2025
Hitoshi Ishiwata
Agnivo made great edits to my…

Agnivo made great edits to my manuscript and that helped me tremendously.

5
Date of experience: Dec 31, 2024

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Business Details

  • Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others from 190+ countries communicate the impact of their work to the widest possible audience. Editage is a brand of Cactus Communications, a science communication and technology company.See more

  • email request@editage.com
  • call +18339790061
  • language https://www.editage.com/

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