They sell beautiful doors that are of great quality. They just have terrible customer service when it comes to delivering them. From the beginning, the services were good. The sales rep was responsive and answered our questions. When we ordered the doors the estimate came through and paying was easy. After they got our money the service went downhill. I had to follow up to find out when they would ship. When I did receive the shipping notification, it said I would receive them on a Friday between 2 and 5 pm. I'm on the west coast and the shipping company is on the east coast. When the order didn't arrive, I tried calling them, but no one answered. I called ETO and the rep told me this happens a lot. She apologized for the poor experience. The next day, the original rep said it was on me because I was supposed to wait to get a call from them to schedule the delivery. She didn't address why I received a time window prior. Also, I asked both the sales rep and the CSR for samples so I could choose a stain color without ruining the doors. They said they would overnight them and they didn't arrive the next day. I called the next day when they didn't arrive and was told they would ship that day. Nope. They didn't and I didn't receive them. Now they are holding up our construction project by not sending the samples when they promised to. I called and left 3 voicemails and sent an email. They didn't reply to any of those. Once they get your money they don't care about you. I have a lot of future projects that I'm working on. ETO will not be part of those.
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ETO Doors is a leading supplier of name-brand residential, commercial, & garage doors. Shop online to find quality entry doors, interior doors, & exterior doors in hundreds of styles at low prices. Fast shipping on all orders!
