So a few weeks ago I stopped by the Tiger Mart in Little Falls by Montclair State. I used my credit card and asked the gas attendant for a specific amount and I saw him put the nozzle in. Didn't set it for the amount. I asked him multiple times to please set it so it does not go over (as this has happened in the past). Of course it goes over. I told the gas attendant that when someone gives you their card and asks you to set it so it doesn't go over, they should honor that request. I went inside to let management know about this and the clerk behind the counter got instantly irritated with me, screaming at me, and told me to stop wasting his time while shaking. I'm assuming that's a fight or flight response on his part. All for no reason too. He is absolutely not fitted to work customer service, since he absolutely would not accept any feedback. I even told him that I didn't want to be repaid, I just wanted to let them know. Instant screaming and tantrums. I contacted corporate to let them know but not much was done. Corporate was contacted and I spoke to Rio via email, who "assured" me that this store's management would contact me between 3 and 5 business days. That time frame has passed and I have received absolutely no response. Rio even went MIA. This credit card situation happened a few times in the past but at this point it's a complete lesson learned specially because of how unprofessional the Tiger Mart clerk was and I just wanted to let people here know, just to avoid the headache of that place. Horrible service.There has also been a case opened with the Better Business Bureau as well. All I want back is a simple response from either Rio/corporate or Tiger Mart management.
Claim your business profile now and gain access to all features and respond to customer reviews.
USA. Multi-national group of companies, active in fuels, lubricants, chemicals and polymers for a wide range of consumer, technical and industrial markets. Polypropylene resins for nonwovens spunbond, meltblown and SMS technologies, and staple fiber for thermal bonding. Extensive technical information. Material safety data sheets.
