Ordered from Ezzygroom 3 weeks ago £3 delivery. Still no sign of my item. They keep blaming delays in the post office as a result of COVID-19 but I’ve had no problem with any other supplier during the pandemic. Every time I have chased they say they will let me know when the order has been processed but I’ve heard nothing. Followed up today to ask for a refund and miraculously it has now been processed. I checked the tracking number and it says it was delivered to somewhere in Salford (I live in the SE) on the 18th July. Signed by X!! I went back to them and told them that wasn’t my signature and again asked them for a refund. The response I got was “check the post office” I was just about to give them both barrels when they said they will check the post office when it reopens on Monday. What a shambles and the saga continues....
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