***I got a little black MOUSE delivered with my groceries!!! *************************************************************** In June, I got a coupon from FD and placed an order. My grocery arrived in 2 cardboard boxes and one reusable FD bag. My husband brought them into the kitchen and my friend and I started unpacking. In front of all 3 of us, a small black mouse jumped out of the cardboard box containing the farm direct produce!!!! It ran faster than any of us could react and hid behind the dishwasher. We laid down glue traps and made a make shift barrier so it does not come out of the kitchen to the rest of our living space, not knowing that it can clime. I contacted FD and for a month and a half they dragged the issue responding. I sent numerous emails, talked on the phone to no avail. Finally an executive named Mike spoke with me. He was very respectful and he said, I won't deny your claim if you don't deny my mine! I promised him. He said that they keep their facilities very cold to prevent mice infestation. He said that they NEVER SHUT OFF THEIR REFRIGERATED TRUCKS.... EVER! It costs them an extra million dollars a year. He offered me $100 in grocery credit but I explained that I am not bringing this up to get free groceries but since our efforts to catch the mouse have failed we need to call in an exterminator. He said I'll get back with you later today. Our second phone call with Mike was a very different experience. He was rude, nasty and confrontational. He called me a liar and said that it never happened and I made it all up! I hired an exterminator who came, caught the mouse and I could finally breath. I sent them the exterminator bill which was only $125 but they never responded. The insult from Mike was the last conversation I had. Be careful what you get along with your groceries. I also think EPA should look into them never shutting down any of their refrigerated fleet! The extra carbon dioxide emission must be astronomical
Claim your business profile now and gain access to all features and respond to customer reviews.
