I much prefer to support small businesses and when we couldn’t buy what we needed from our local shop, I placed an order online from these people, paying for it promptly with my PayPal account.After placing the order, I realised I should’ve included 2 additional items, so contacted them via email, only 55 minutes after placing the order AND gave them a number of options, including my home Landline number and my PayPal account email (for payment adjustment).This was IGNORED and I only received a pathetic excuse from them AFTER my order was delivered, over 3 days later.Simply, AVOID using them on a FRIDAY, as they are too busy to cope, but THIS IS NOT STATED ON THEIR WEBSITE. Nobody answers the phone either, apparently, on a Friday!The soap I bought is excellent and one we much prefer to use, after trying many different types since early 2020 (Covid-19 driven). It’s just a pity this excellence is NOT reflected in their Customer Service.I am now looking elsewhere for a supplier of quality natural soaps and associated extras, that is trustworthy in every aspect.
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