I ordered 2 luxury dog sofa beds from this site on 23rd October 2023 at a cost of £113.98.The selling point was that they had fully removable covers so they could be washed and kept clean. They would also afford some warm comfort to my 2 elderly dogs.I became suspicious when after 3 days I had not received an order confirmation so I went on to their site and had a good look. Customer services contact was via email with no telephone or address. Their times for contact are Mon To Fri 2am to 5am and 7am to 11 am. It said on the site that the order could be cancelled if dispatch notification had not been received so I emailed their customer service address and requested the order be cancelled. I still had no correspondence from them until 28th October saying the order had been dispatched.Fast forward to 4th November and one bed arrived. It is shockingly made, rough stitching and doesn’t have a removable cover. The filling is like cheap toy filling, lumpy and looks nothing like what was on their website. A child could have made a better effort in making it.I emailed them to complain that only one bed had been delivered, complain about the quality and also to say I wanted the return address to return the item. I then got an email to say apologies and the second one was on its way. They ignored my request for address details and refund.It arrived on 7th November and is just as bad.I have emailed them numerous times requesting a return postal address and full refund and their first response was to offer a 30% refund and keep the items. I declined and sent a further email making it clear I want their return address and full refund and they have then offered me a 50% refund and keep the items. I declined this again making my request clear for the umpteenth time.They then emailed and said they would give a 70% refund. Again I declined.They then emailed saying they were making a loss and would offer me £78.16. I have again declined.On going back on to their site they have now added a location for their company which was not on their site when I initially purchased the items. They are in Jiangxi Province, China.This site is not what it proports to be, they have refused to give a full refund, their communication is hitty miss, and given my experience I would say it’s a scam business.Please don’t use them as the products they are advertising on their site is not what you will eventually receive.
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