First time my order was refunded after 3 weeks because the parcel was blocked at the customs due to brexit. Second time around, the parcel gets to the UK, after 2 weeks of no tracking updates is considered lost and then it magically appears to be returning to the sender.In all of this, GSW has firstly asked me to keep checking the tracking and now taking time to reply about what to do next. Order done at end of January, it's March 5 and we're still in this situation. Appalling.
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