I ordered a large amount of products from gsw paid a high price for postage to the uk after 2 weeks I asked gsw to see if they could find out where my parcel was they said it’s just a delay at uk customs be patient and it will be with you soon well after 4 weeks that had been there response to every enquiry as to where my parcel was even though dpd had told me that due to gsw filling out customs declaration improperly it had not cleared customs and would be returned to sender gsw were very unhelpful throughout the whole process and expected me to continually wait longer for my delivery even 4 weeks after placing my order I had to escalate this to PayPal to get my money back as gsw were not helpful with a resolution at all
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