Very bad customer service. We use to eat here all the time as it was close by and burgers OK. But a few months back a counter experience where I was passed over for customers behind me and /or getting their food served before me was met with the counter server not caring when brought to her attention. Even interacting with the so-called manager I asked for getting involved was classified as I was overreacting. No, I did not curse at them or was shouting. The people working at the Santa Clara Cal store @ Scott Blvd and El Camino Real were just too busy, too young ( including the manager) and inexperienced to try to make me happy with even a discounted burger to appease me. Not that I asked for that or wanted it. They just didn't acknowledge anything was wrong with my service. They didn't even make an attempt to solve the problem. I left because the manager was a cheerleader for the counter server......More interested in getting back to their busy patronage then being a problem solver. If you want an Ok burger (way overpriced by the way) and the serving staff is always right and the customer is always wrong then this place is for you. Poor understanding about building customers long term. In and Out Burger and 5 Guys burgers here I come again.Even their stock price is way down. Word is getting out. Don't buy this stock. Ticker HABT Nasdaq
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