I ordered a Fluval UI filter as an upgrade to my 40L tank filter. The UI was advertised to include biological media, as per Fluval's own website, and on Amazon.de, where I purchased it;'BIOMAX biological media included.'When it arrived it had no such biological media. Just a regular white foam sponge.So I emailed Fluval, to give them an opportunity to put things right. I asked that they send me out the biological filter media, as advertised.UK customer service replied by saying the UI filter is only supplied with a sponge. And that the beneficial bacteria will colonise in this. I already know that bacteria will colonise on the sponge, or on any other surface in the aquarium. Which is why I ordered a filter advertised to include biological filter media!Because this is more beneficial than just a sponge.So Fluval not only fobbed me off after their false advertising, ( and I even attached a screenshot of the description on Amazon) they did not even acknowledge their own shortcomings.I believed I was ordering a compact filter with biological media included for my tank.The arrogance of their customer service is a disgrace.I went back to edit this review to give it only 1 star. I had 2 stars but thinking about it why would I put 2 stars or even 1 star. If there were a 0 stars option, these people would get it.
Claim your business profile now and gain access to all features and respond to customer reviews.
