Today I received notification that Healthy Paws withdrew $109 from my checking account without my approval. They claim an email was sent in July stating that my monthly premium would increase from $76 to $109. I never received the email or it went directly to junk mail. When I called to inquire they basically said "too bad." They refused to send me notifications by USPS mail and that they only use electronic transactions. Just a few short years ago, I was paying about $50 per month. Now that my pup is seven years old, its almost impossible to get reasonable insurance with another carrier due to pre-existing conditions. Finally, the representative from Healthy Paws was rude and would not let me get a word in edge wise. Extremely disappointed with Healthy Paws. I will start seeking out another carrier who hopefully will be more respectful of customers and willing to truly listen to concerns.
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