Apparently, there is no ability for me to leave a review on Google, so I am leaving reviews on other platforms to warn others of my experience. Their customer service seems to have changed drastically. I’m highly disappointed with my experience. I was initially put through to an AI robot, which, had I been informed about, would have helped manage expectations. However, Gemma’s responses were frustratingly unhelpful, and she wasn’t truly understanding my concerns. Upon realizing I was speaking with AI, it was the final straw.Even though my account shows 10 roses in the “Archived Wishlist,” the page simply won't load. If there had been a real person monitoring this, they could have helped resolve this issue instead of Gemma dismissively telling me that “some wishlists didn’t transfer.” How could she possibly if know mine didn’t? More likely, the issue lies with the page’s loading function. This is something that could affect all customers—why doesn’t HR want to be aware of that?Bottom line, I’ve spent over $1,100 buying over 30 rose bushes from Heirloom Roses in recent years, and while I’ve always supported the company, I can’t continue to do business with a company that relies so heavily on AI without proper human oversight. For my new rose garden, I’ll be purchasing from other companies like David Austin and Jackson & Perkins moving forward. I’ve been loyal to Heirloom Roses, but this experience has shown a lack of genuine care for ALL HR customers. I simply can't support a company that doesn't value its patrons.
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We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon.
We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.See more
