They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5, 2025 after I contacted them on April 4, 2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5, 2025 after their first reply on April 5, 2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.
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We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon.
We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.See more
