I have ordered twice from this site and twice there has been an issue. The products are nice enough but the customer service is absolutely dreadful. You either do not get a response, regardless of whether you use the email address as stated, or message via social media. If you do get a response you never get anywhere. The first incidence I waited over a month for delivery & was told I would receive a free CSF cream as a good will gesture, this was never recieved. When chased up, no response. On the second occasion an item was missing, despite being told this would be sent out first thing the following day, after sending numerous messages, it has never been received, this was over a month ago. When chasing this up with numerous messages again, I was asked questions which suggested they thought I was lying about the missing item. When sending a further message to ask when I could expect the item SUPRISE SUPRISE no response! Really disappointed with this company, particularly as I try to support small businesses.
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