I bought two equafleece hotterdog jumpers for my dog. But they were way too small. I contacted the seller (Coltsfoot Equestrian at Amazon) and was sent a returns form to print out. I sent the items and the company said they had received them but would not give me a refund because of some administrative policy with their company. They said I had to apply separately for a refund and Amazon could not understand the policy and therefore were unable to help me. They offered to set up a claim against Coltsfoot.All this is such a hassle over two dog jumpers!I have spent hours trying to sort it out.
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