Been a client since 2020. Other than some minor inconveniences, 2020 to middle of 2023 was a smooth sailing period. And then the issues started:Aug. 1st, 2023: The client startup field was not working. We asked for the addition of Aikar's flags manually, through a ticket. A tech support agent replaced the whole startup command with JUST the flags, leaving us unable to start the server for 4 hours, until they fixed it. Oct, 26th, 2023: A total of almost 24 hours of downtime due to server node failure.Feb. 25th, 2024: Server node goes down Sunday morning. Support does not reply to our ticket until Monday evening, when they tell us they've messaged the data center and are waiting for a fix. Server is fixed Tuesday evening.Mar. 16th, 2024: Server node goes down AGAIN, Saturday morning. Support AGAIN does not reply to our ticket until Monday morning. They are also ignoring all messages on Discord from other server owners asking for an explanation. Server is fixed Monday evening. Support team FINALLY replies with a weak PR apology a whole day after the issue is fixed. No credit for the 5 days the server has been down the last month though, can't let an apology affect their wallets.The hardware issues were probably an unfortunate circumstance (or a very cheap choice in datacenter), but I can not excuse the terrible service and support. EVEN IF you're fine with this skeleton crew level of support, there's cheaper hosts out there. Avoid.
Claim your business profile now and gain access to all features and respond to customer reviews.
The host that combines budget & performance
