IFAST Fitness I purchased two sets of I fast quick-lock adjustable kettlebell handles 50lbs. The description is very clear. I was only sent two sets of plates with no way to use them. I brought this to your attention via email and since they have changed the website descriptions but have offered no resolution. I would like the company to honor what I purchased. I should be sent two handles with screws. Why would any client purchase something they have no way of using? I'm hoping a manager or someone who cares about the company will see this and make it right. I was misled by this description and simply updating the website is not a resolution for me and does not change the fact in stuck with plates I can't use. #frustratedIn addition, I ordered 50lbs hex plates times two=100lbs. I only received 60lbs of plates in total.I need the company to honor what I ordered and send all the missing pieces including 8 hex plates, 2 hex handles, & 2 screws.Please forward this to a manager or CEO. Misleading deceptive marketing is no way to do business and offering no solutions is ridiculous.This only continues to get worse and worse. The company refused to honor what I purchased and refused to send me shipping labels to return the items. They kept telling me I had to pay to return them. With my hand forced I decided to bite the bullet and pay close to $70 to ship from TX to CA just to never have to deal with this deceitful company. I sent the items via FedEx on July 14th. They were delivered and signed for on July 17th at 2:40 PM and they still have not processed my refund. Today is now August 15th and the company is telling me they can’t find the returns meaning they lost them since it was signed for. The company lacks honesty, and integrity, and is willing to steal from a consumer. Absolute nightmare. Never have I been treated this poorly just asking for what I purchased initially. Do not buy from this company. I have several emails with short responses lack of caring and simply never willing to own up to the mistake they made on the website. Do not buy! Do not trust! On August 6 I received a text message from the company promising to refund and now they are saying they lost it. This is another mistake by the company!!! CEO why do you allow this??Manager!!! ***This company continues to be extremely difficult to work with. After countless attempts to have them do the right thing they refused over and over. O eventually just began to ask for a return label and they would not provide it to me after asking many times. I decided to just bite the bullet since they were dragging things out intentionally and return to the same address it was shipped from. I provided FedEx tracking numbers immediately and it shows it was delivered and signed for. The company lost it and won't process my refund. So I was misled into buying this in the first place. I paid an extra $70 to ship back to them just so I don't have to deal with them anymore and now they won't process my refund after refusing to send me shipping labels. This a nightmare. I have never been treated so poorly and have never had experience like this. CEO managers where are you to help with this.
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