I placed my order Thursday at 10pm and paid extra for Saturday delivery. The criteria for Saturday delivery is order before 5pm on Friday.On Friday I receive an email from The Fragrance Shop telling me my delivery has been dispatched and will arrive by Saturday 2nd March. The item never arrived as it was never dispatched. I sent Indulge Beauty an email and got a reply saying I had placed my order Thursday at 10pm, so Saturday delivery means not the following Saturday but the one following that!!!! Despite me getting confirmation is was due to arrive on Saturday 2nd March!So my question is, who pays extra for Saturday delivery to get it the Saturday of the following week?! Especially when they could pay less for standard delivery and receive the item earlier?? Their response was absolute nonsense and a poor excuse to worm out of refunding me the extra I paid for Saturday delivery - a service they failed to meet. There are no indications on the delivery page of their website that ordering before 5pm on Friday means you will get it in two Saturdays time!I will never order from this company again and would suggest customers to buy their products elsewhere if they want them.UPDATE:9th March: Product still hasn't been delievered and no one will update me on the progress - it was due last Saturday. Also can't get a refund because I have to return the product in order to do so - a product that will never arrive!! Absolutely shocking how awful this company is.UPDATE:Monday 18th March - was told it was be delivered Saturday (16th) - still nothing... So if you want to order something and wait a month for delivery, I highly recommend this company.
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