Awful experience, I ordered an item on the 29/12/2018 it is now the 30/1/2019 and after being told twice that a new one is on its way I still have not received my item! First I was told it was lost by Hermes and they would send a replacement which would be with me in 48 hours but nothing arrived, then I was told another one will be sent out as the last person didn't actual process a new one but here I am almost 2 weeks later still waiting! Awful customer service and still no product!
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