We had high hopes for our stay at the Bamburgh Castle Inn, but it sadly fell far short of expectations.Firstly, after paying online, we received no email confirmation of the booking. I had to phone the hotel myself to check whether we were actually booked; not the kind of uncertainty you want when you've already paid.On arrival, we discovered there were only five guest parking spaces for the entire hotel. We were lucky to get one, but were then advised to leave the car there for the entire stay or risk losing the spot.We had requested a quiet room with a firm king-size bed due to back issues, but ended up in room 12, which was neither quiet nor as described. The bed was uncomfortably soft, and the room was directly above the beer garden and kitchen extractor fans: incredibly noisy, more like staying at an airport than a coastal inn.We were told the fans would be switched off by 9pm, and we presume switched on early (however we didn't stay long enough to find out). We asked about moving rooms from the first night, but none were available. The only option offered the next day was a downgrade, which wasn’t acceptable.With no decent alternatives, we ended up cutting the trip short and driving home. I had driven for over six hours in one day, not ideal at all, especially for an 81-year-old.Upon returning home, we enquired with the reservation team about the possibility of a discount or refund. This was promptly denied as they claimed we were offered alternative accommodation. Not true for our first nights stay, as the place was full, and nothing more could be done on that night.This was not the relaxing break we’d hoped for, and unfortunately, we won’t be returning or recommending it.
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