On the 7th April, at The Black Swan in Helmsley, I booked a double room with a shower, preferably on the ground floor, as my wife and I have mobility issues. I was told there was only a small flight of stairs to our room number 23, On arrival we were shown a corridor and told the room was down there. It was quite a distance to walk and there were a few flights of stairs to negotiate. There is no lift. We are both Blue Badge holders and I was told parking was available. There are no guarantees that there will be a space available, if you leave the car park. Parking is very limited especially on a Friday when its market day.Our room was basic and out dated. On looking round I found a note saying to leave used towels in the shower, there was already one there left by the previous guests. There were no toiletries only a soap dispenser which provided very watery liquid soap. The toilet was small, wedged between the shower, the wall and the toilet roll holder. Underneath the toilet seat was badly stained with urine, looked as if it had never been cleaned.On the Friday we reserved a table for dinner at 6pm. We chose a starter of garlic mushrooms, the portion was very small. I had the steak and ale pie which was poor quality, with a few chips, a bit of cabbage and two slices of carrot.We were asked if we wanted a couple of free drinks instead of the daily room cleaning service, as we were stopping for only two nights we accepted the drinks.We had breakfast on the Sunday morning. The full English consisted of:1 sausage,1 rasher of bacon (over cooked}1 egg1 hash brown (nugget size)1 small piece of black pudding1 small spoonful of baked beans........................over priced at £13 !!!My wife had porridge which was too thin, would have been better served as a drink in a mug.The counters for the continental breakfast were poorly organised, along with the tea/coffee. The rotary toaster was in use with no supervision, definitely too dangerous for children to use.Overall an overpriced weekend, and on leaving we had to pay £75 for evening dinner x2, and 2 packed lunches.
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