We experienced a few issues during our recent 3-night stay (8-11 July) at The Wateredge Inn, Ambleside. Being aware of this, when we checked out, we were advised to email our concerns to the area manager and copy in the head office. This we did and instantly received an automated response from the head office confirming receipt of the email.That was now 10 days ago, and since then we have heard nothing. We can only take this as a measure of the company's regard for customer service. Rather than write a specific review here, we will post our email so that those reading it can make up their own minds. Sorry it's a bit lengthy."Having recently stayed at The Wateredge Inn, Ambleside, we thought it only right to share our experience with you.This was our first time stopping with The Inn Collection, and we chose it following a recommendation from friends who stayed at one of your hotels in North Yorkshire earlier this year.After visiting your website, we selected The Wateredge Inn mainly for its location and because it was dog-friendly. Our booking was for 3 nights from 8-11 July in a Windermere double room. Your website states, "Our newly refurbished Windermere Double or Twin Rooms are located only moments from the Wateredge Inn. Guest Check-in and breakfast is at The Wateredge Inn. These rooms are located in close proximity to The Wateredge Inn where the dining facilities are located." What it doesn't mention is that you have to cross a busy road to get from it to the main hotel and restaurant, and back again - not ideal with 2 dogs in tow. Our booking confirmation also made no mention of our allocated room (55) being at the very top of the building, and climbing 3 flights of stairs with the dogs and my hip mobility issues proved somewhat daunting.The room itself was pleasant enough, although the shower was somewhat of a lottery. I can only put the lack of hot water on some occasions down to the room being at the end of the line, and therefore dependent on how many other guests were showering at the same time. I would also suggest that someone take a look at the very loose wall tiles behind the towel rail before they fall on someone's foot. Prior to our arrival, we had phoned to book a table in the restaurant for the evening of Tuesday 8th, only to be told it was walk-in service only, but not to worry, as being residents, we would be looked after. We went to the restaurant around 7 pm, found a table, and having selected our meals, my wife then queued at the bar for 15 minutes to place our order. At the point of ordering, she was told the food wouldn't be available for a further 1 hour and 10 minutes. That's not exactly being looked after as residents, but not having had the opportunity to check out the local area for other dining options, we decided to grin and bear it and got our meals just before 8:30 pm. The following evening, we ate at the nearby Youth Hostel, a more limited menu but excellent service. We opted to give The Wateredge another chance on our final evening. opting to eat in the garden as the weather was so nice. On this occasion, the wait for food was 30 minutes, which was acceptable. The food arrived, but our table had not been cleared from the previous occupants. The server left the food and walked off, so I piled the dirty crockery and glasses on the far side of the table and fetched a couple of paper napkins so I could give the area we were eating on a wipe down. We brought this issue to the attention of the lady in charge, Vicky, who apologised, citing how busy they were. We accept it was busy, but that is no excuse for serving food on an unclean table. When I logged into the free Wi-Fi on the day we arrived, I was invited to join the Inn Crowd, which I duly did. I subsequently received an email part of which stated, "On your first stay you can enjoy 10%* off a flexible bed and breakfast stay!" When we checked out on Friday morning, I showed this email expecting a 10% reduction, but was told the discount didn't apply to what was our first stay with The Inn Collection as it needs to be applied for at the time of booking. Maybe that could have been worded better in the email I was sent.Hopefully, this doesn't read as if our stay was all doom and gloom, as it was far from it. It could, however, have easily been so much better. One particularly nice touch that we appreciated came when we were checking in. We were asked if we needed our room serviced every day, or would we prefer drinks vouchers for a couple of days instead. Keen to do all we can for the environment and not expecting clean towels and the like each day, we eagerly accepted the drink vouchers. That did, however, make me question the validity of the charge of £30 each day for our dogs.As I said at the beginning, we just wanted to share our experience with you, as maybe you will feel there is room for improvement in certain areas."
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