3rd Review update: Almost a week and no response from a General manager.2nd review update: Since emailing the restaurant I was told it was my lack of communication during my visit that was at fault. As I didnt communicated regarding my meal, after multiple attempts of communicating which all felt short at previous issues. At this point I gave up trying. To which I asked should I have trained their staff whilst I was at it? No sincere apology and a lack of acknowledgement of the restaurants fault. However the assistant manager then did agree the meal was not up to the normal standard after reviewing a photo I provided them with, yet offered zero compensation. Just my fault as I didn't tell them then and there, after communicating different issues. Shocking customer service, the tone of the response kept putting the blame on myself rather than taking ownership. Would personally say avoid. You go to a restaurant to relax and be a guest, this certainly wasn't my experience during and with the aftercare. Apparently it'll take over a week for another manager to get back to me 'as they have a busy schedule ' I'm glad to hear customer care is far down on priorities of the list.Review: wanted to share some feedback following a disappointing experience at your restaurant recently.Upon arriving, I went to the bar to order two espresso martinis and was told to wait. After several minutes, I politely asked if I could sit down and have the drinks brought over, as I have a bad leg and standing was causing discomfort. Unfortunately, I was told no and to continue waiting, despite explaining my situation to the staff member.Later, when ordering mains, I attempted to change my order moments after placing it, due to the kitchen not having the order I wanted so wrongly chose my order. Instead of checking with the kitchen promptly, I stood at the till for 5–10 minutes while staff tried to figure it out. I was eventually told the change was fine, only to be informed just before the food was served that it hadn't gone through after all.When our meals arrived, we were not given any cutlery. A staff member eventually fetched some, but not before another rolled their eyes at the situation. The food itself was disappointing: the corn on the cob was burnt and inedible, as were the potatoes.Throughout the evening, empty glasses remained on our table despite staff regularly walking past. For the price of the meal and drinks for two people, the level of service we received was extremely disappointing.I don’t usually leave complaints, but I felt this experience needed to be shared. I hope you take this feedback seriously and work with your team to improve the service and attention to detail, especially when customers raise genuine concerns, please come back to me on the above. Unable to email via website.
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