I have stayed at various hotels run by this group and would advise only to use them if there is absolutely no alternative1 Harrogate. We paid for a suite (silly me) and was given a room , while large, needed a good clean and gave an outstanding view of a….traffic jam outside the window. It was very noisy at night. It was a Sunday and so there seemed to be no-one in charge eg empty plates in the empty room next door were left untouched for hours. The quality of the food at breakfast was appalling so bad my wife refused to eat anything. I did and cold, congealed beans are not a good way to start the day. All the food was at best warm. Their car park is a very sick joke and I do not just mean the price.2 Northallerton We booked in for two days and was allocated a small grotty dingy room right by the lift so was noisy all night.3 Alnwick The hotel is of the ugly modern variety. When we arrived the staff were more interested in talking to the patrons in the bar than helping us check in. Again very noisy as next to A1 ( a thing they do not mention in the marketing).4 York I booked to stay here as I needed to get an early train to Edinburgh the next day. Unfortunately, the day before LNER cancelled all trains north due to the arrival of Storm Éowain. I phoned the hotel and they refused to let me change my date of arrival. I asked the same of Ibis in Edinburgh and they changed the booking immediately with no problems.While writing this sad tale I asked myself “If they are so bad, why do you keep going back?”. The only answer is hat I have fallen for their local inns by local local people nonsense. In reality they ate a relatively large hotel group who have no real interest in the quality of your stay and are completely inflexible in the application of their rules. I have told then of the various problems we encountered but they did not bother to reply. In addition I would say that their food is at best mediocre (Brakes ready meals?) and they don't cater for vegetarians or coeliacs. I will not be booking with them again and neither should you
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