The first time I order a whole box of parts for my Volvo S60. I ordered 5 different motor mounts and 4 out of the 5 fit perfectly except the one on the passenger side of the motor. I confirmed the part # and it was correct. So I emailed customer service and a guy named Kevin was very stubborn. I sent him the part number on the old factory mount. Them I sent him pictures showing the the 2 parts side by side. His response was I'm the first customer to ever claim this.... Like that's my fault ??? After lots of investigating by me I found out the part they sent me was manufactured wrong. It had the correct part # stamped on it but the 2 nipples were upside down on the mold poured at the factory. So instead of Kevin dealing with this since he's in customer service I had to install the mount upside down, which was the only way the 2 bolt holes would line up....as for for the 2 nipples meant for it not to move around, Kevin said to ignore them. Which I did, but there is a 1/8 inch gap as the nipple are being forced down and don't line up with their holes. SMH3 months later stupid me ordersd my order again from IPD rather than FCP and this time due to corona virus I was looking to save money as things were right so I ordered the cheaper ball joints by MTC instead of the Lemforder ones I would normally order.. I had to take apart the suspension 3 times as Everytime I would take the car for a drive it would rub on the inside of the rim. I never thought it was the part until my mechanic suggested it. When I compared the 2 ball joints the MTC was the wrong dimensions. I was so angry. I took pictures of the 2 side by side and emailed IPD. Who do I get Kevin again. I wasn't sure if he remembered me but again he was stubborn and said this has never happened before. I'm not sure why he's protecting the manufacturer when the evidence is clear as can be ? Just brutal customer service. I then ordered the Lemforder and they fit like a glove the first time.Lesson learned FCP knows how to treat their customers. Not sure what's up that Kevin guy but if that's the kind of person IPD hires then that's on them.
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