I bought a very expensive product from Jacoby Jane which was the same as one I had previously bought or so I thought. When I brought it home I discovered that the metal ports have plastic clips which are completely different to the ones on my old product. This caused me some difficulty. I sent a very clear email query to customer services. They explained that the clips have been changed to stop squirrels opening the ports. Customer services have now supplied me with the original style clips free of charge, within 24 hours of telephone contact. ( I dont have squirrels) Well done customer service 😊👍.
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