1 starPosted by KCReelTVOn April 11, 2025, I had one of the most disturbing customer service experiences of my life at this Jimmy John’s location on 39th & Broadway.From the drive-thru to walking inside, I was disrespected, rushed, yelled at, and then verbally threatened by multiple employees—including one who used profanity and racial slurs in front of my family and child. Another employee aggressively confronted me, slamming things and acting like he wanted to fight me. The manager on duty admitted it was “unprofessional” but did nothing meaningful to stop it.I called the store the next day hoping for accountability. Instead, another manager mocked me, denied everything, told me “I don’t see color, y’all do,” and hung up on me multiple times.This isn’t just bad service—it was racism, profiling, and verbal assault. I’ve filed an official complaint and am sharing my story publicly. I won’t be back, and I urge others to avoid this location until serious changes are made.Ask to see the security footage from 4/11/25 around 6:58 PM if you don’t believe me.
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Jimmy John's Franchise, LLC is a franchised sandwich restaurant chain, specializing in delivery.
