I placed an order on March 7th @ 12:27pm, my order was not ready for pick-up until after 1:38pm. I picked up my order and after arriving back work I realized the order was incorrect, I called the store back and spoke with an employee who said that I could bring back the sandwiches that were made incorrectly and pick up new sandwiches that would ready when I arrived at 4pm. I called before heading to the store to ensure the sandwiches would be ready. The manager who identified himself as Holden stated that he would not remake the sandwiches but I could pick up the free items that were not included on the sandwiches and add them myself. This is over 2 hours later and the sandwiches had been sitting in my car waiting to go back to the store . The sandwiches were not even safe to eat at that point let alone the fact that they were on soggy bread. I explained to the manager that it was his employee who said I could bring back the sandwiches for replacement. Holden was not sympathetic at all. He accepted zero responsibility for the fact the sandwiches were made wrong and refused to replace the order. I will NEVER patronize this establishment again and I encourage you not to give them your money. They have terrible service, and the manager is a horrible individual, he has a total lack of respect for his customers and I encourage you to go to Potbelly instead!
Claim your business profile now and gain access to all features and respond to customer reviews.
Jimmy John's Franchise, LLC is a franchised sandwich restaurant chain, specializing in delivery.
