The kegerator sent to me was listed on the back as "household refrigerator" and was not NSF, yet they knew through multiple emails that we are a coffee shop and NSF is standard for all kitchen equipment in commercial food service. To send it back meant paying postage and swallowing a 15 percent restock fee. So I lost money on the deal. The worst part is that the company does not have their mailing address on their Facebook page, their website (their address is not even on the returns page on their website), and was EXTREMELY difficult to find the address so I can send this back. I did buy an NSF kegerator from therestaurantstore.com for the same price they charge. (For the record, I was willing to exchange this for an NSF kegerator and pay the difference but the restock fees and such was too much to swallow.) Scratching this off as a bad experience. I am sure they will post a followup publicly to look good to potential customers, either defensive (try to make me look bad) or apologetic (promising to make good), but the fact they never gave me the address so I know where to send this back was the biggest disappointment.
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Keg Outlet's goal is to empower homebrewers (beer, cold brew, kombucha, etc) by providing great customer service and quality products at low prices. We strive to maintain accurate product data and imagery so that our customers and potential customers know exactly what they're getting. If you have a question about a product, or if there is a product that you can't find on our site, feel free to contact us - we can often-times help you find what you're looking for.See more
