I ordered a part for my BBQ that we need a contractor to install. The estimated delivery date came and went with no word from Kick Ass Grills - the delivery went through Spotix, so I contacted them - they investigated and found out that the part had been "lost", which apparently in this case meant it was shipped to the wrong customer. They did have an additional one sent as soon as this happened but it put our project behind, and I have still never heard from Kick Ass Grills about any of this. This lack of communication is unacceptable so I will not be ordering anything from them again.
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Welcome to kickassgrills.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.
Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of kickassgrills.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.
Spotix Inc. is the parent company that owns and operates several online stores (www.spotix.com, www.firepitsdirect.com, www.fireplaceremotecontrols.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!See more
